Empathy
To Innovate, Think Like a Designer
Don’t let your innovation engine stall. Apply design thinking for improved results. By Sloan Wyatt Jeff Mulhausen of Upstream Thinking and…
Working Together is Easier if You Can Distinguish Perspective-Taking From Empathy
New research offers pointers on seeing a co-worker’s point of view — knowing when to read their thoughts and when to read…
Can You Read a Group? This New Test Will Tell
Most managers can gauge an employee’s emotions one-on-one, but can they do it with a group? By Steve Brooks Observe a…